Selling after the session

In short

• Your list marks who came for a trial and who is due to renew, with their price.
• Right after the session, offer them a membership and take the payment there and then with the club's Kaspi QR.
• Check the payment went through, ask them to send the receipt to the club's WhatsApp, and send the manager the details.
• You get a bonus for every membership paid at your session or right after it.
• Tell members they can bring a friend for free once a month: a friend who enjoys it is your next newcomer.

Who and when

• Who: the people marked trial or due to renew on your attendance list. The price next to each name is the one that applies to them.
• When: right after the session, before people leave. Aim to close it there: most people who join decide in a few minutes.
• Talk to one person at a time, a little away from the table if you can.

Who is likely to join

General signs, not rules. Offer to everyone marked on your list, kindly and the same way.

• More likely: people who enjoyed the evening and talked a lot, who want regular speaking practice, and who can come at a regular time each week. Members due to renew usually just need the question.
• Less likely: people mainly looking for something free or for a job, people who can't come at a regular time (the schedule is the most common reason people don't join), and people leaving Almaty soon. A friendly offer is still fine; please don't push.

How to start

Ask how the session went, then make the offer and ask for the decision in the same breath.

"How was it tonight? If you'd like to keep coming, you can join today for 26 000 ₸ instead of 30 000. Shall I show you the QR?"

"Your membership has just run out. Shall we renew it now?"

Prices

• After a trial, the 4 000 ₸ trial comes off the first membership if they pay today.
• 4 or 8? Ask how often they can come: once a week is 4 sessions, twice a week is 8.
• Please use the price shown next to the person's name on your list.

Taking the payment

1. Show them the picture of the club's Kaspi QR (one QR for the whole club, not your own).
2. They scan it and pay the amount from your list. Walk-ins may also pay in cash.
3. Ask to see their payment screen and check it went through for the right amount.
4. Ask them to send the payment receipt to the club's WhatsApp (+7 771 278 8590), the same way the club always asks for it.
5. Send the manager: their name, the membership (4 or 8 sessions), the amount, and the payment screenshot.

If they don't buy now

• Thank them, with no pressure.

Bring a friend

• Once a month, a member can bring a friend to a session for free. They just message the club first so a seat is kept for the friend.
• Please mention it to members at the end of your session: "Is there a friend who'd enjoy this? You can bring them for free once a month."
• Friends who'd like regular English practice are the best ones to invite. A friend who comes to your session and enjoys it is someone you can offer a membership to right after it, with your newcomer bonus if they join then.

Your bonus

• 2 000 ₸ for each membership sold to a newcomer, 1 000 ₸ for each renewal.
• The bonus counts when the person pays at your session or right after it, through the club QR or in cash.
• It's fine to mention it lightly, for example "I get a small bonus if you join today", as long as there's no pressure.

Please don't

• Push or pressure anyone, or ask more than once
• Promise discounts, extra sessions or freezes beyond what's on this page
• Say there are only a few seats left unless the club has told you so
• Bring up anyone's missed sessions or unpaid amounts at the table
• Use your own QR for payments